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When will I get a response?
When we receive a request, we aim to acknowledge receipt
within three working days.
You should receive your response within 20 working
days.
If the information you have requested requires clarification,
your request will be placed on hold until the clarification has
been received. This will extend the time allowed to
respond.
If there is to be a charge for providing the response (for
instance, if it will take longer than 18 hours to collect and
provide it), we will tell you as soon as possible. In this
case, your request will be placed on hold until payment has been
made, and this will also extend the time allowed to respond.
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