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Customer contact centre

Contacting the council in an emergency

The Redbridge Customer Contact Centre is its main source of information on Redbridge services. The customer contact centre operates Monday to Friday 8.30 am until 6 pm.

Outside of these times emergency out-of-hours staff are contactable to deal with emergencies only.

An emergency is defined as a serious event that can not wait for the customer contact centre to open.

Information on renewing Library books on line, details of the opening times of the Chigwell Road Recycling Centre and information on other services is listed below.

The emergency out-of-hours staff will not be able to book appointments, renew library books, deal with council tax or parking enquires, or assist with any matters other than emergencies.

To report an emergency out of hours please phone 020 8554 5000.

Emergency contact	Emergency number	Web address
Chigwell Road Recycling Centre Woodford Bridge IG8 8PQ	0800 389 9918	Recycling Centre Mon - Friday 7.30 am 4.30 pm Saturday 8.00 am 4.00 pm Sunday 8.00 am 4.00 pm Bank Holidays: 8.00 am to 4.00 pm CLOSED: Christmas Day, Boxing Day, New Years Day.
Redbridge libraries	During library opening hours 020 8708 5830 Automated Service (24h) 0115 929 3388	Redbridge libraries Renew your books online.
Doctors		Find your local doctor
NHS Direct	0845 4647	NHS Direct website
Dentist		Find your local dentist
Chemist		Find your local chemist
Abandoned Vehicles	020 8708 5050	Report abandoned vehicles
Gas National Grid	0800 111 999	Contact gas national grid
Eon prepayment Customer	0845 301 5955
Eon Electricity numbers		All Eon emergency numbers
National Grid electricity	0800 40 40 90	Contacts national grid electricity
EDF	London 0800 028 0247 East 0800 783 8838 South East 0800 783 8866	EDF contacts
Transco National Grid	0800 11 19 99	Contacts for transco national grid
Thames Water	0845 9200 800	Contacts for Thames Water
Essex & Suffolk Water	0845 782 0999	Contacts for Essex & Suffolk water
Rivers Pollution and Flooding	0800 807 060	Contacts for pollution and flooding
Sewer flooding	0845 9200 800
Noise and nuisance		Contacts for noise and nuisance.
Tradesman	01344 630 804	Informations on tradesman from directgov. Find a registered tradesman.
Locksmith		Find your local locksmiths
TFL - travel information line	0843 222 1234	Transport for London Website
Domestic Violence		Domestic violence emergency number. Find out about domestic violence.
Childline	0800 1111	Contact for childline.
Samaritans	08457 90 90 90	Contact for Samaritans.
RSPCA out of hours number	0300 1234 999	RSPCA Website contacts
Directgov		Find more about the information you are looking for on the directgov site.
Social Services		Contacts for social services.
London Notary Public		London Notary Public.
Redbridge Homes Redbridge Homes	0800 393 994 020 7540 9888	(Council properties only). For all gas, water, electricity related repairs within your home as well as for emergency board-ups during working hours.
Met Police Emergency phone	999 for emergencies only	Met Police reporting specific types of crime
Highways Agency		Highways Agency traffic and travel news
Met Police non emergency phone	0300 123 1212	Met Police online crime reporting
Anti-Terrorist Hotline	0800 789 321	Anti-Terrorist hotline
Ilford Police station	020 8478 1123	Contacts for Ilford Police staion.
Fire Brigade Emergency	999 for emergencies only	Contacts for Redbridge Fire Brigade.