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Neighbourhood Matters FAQs
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Neighbourhood Matters FAQs
- The forum is post-moderated! What does
that mean?
- I wish to report a post as I think it
breaches Terms and Conditions
- What type of topics can I discuss with
other users in my neighbourhood?
- How will I know when my post appears
on the forum?
- My post has appeared on the forum but
parts of it has been either edited or deleted, why?
- My post has appeared on the forum
however I would like to delete it.
- Where's my message gone? It was up on
the forum yesterday!
- Can I post questions to the Council on
the forum?
- Are all posts true or
accurate?
- Can I put links to other websites in
my post?
- How do I contact
Redimanager?
- Can I post messages to other
Neighbourhood Matters local forums?
- Do you provide online safety
guidance?
1. The forum is post-moderated! What does that mean?
Post moderation means that posts submitted to the
forum will be published immediately 24/7 and will be checked by a
forum moderator only after it appears on the forum.
2. I wish to report a post as I think it breaches Terms
and
Conditions!
The Council reserves the right to remove
inappropriate or offensive messages. If you feel there is a post
that is offensive or inappropriate in any way, please report it to
the Redimanager . Please contact the moderator by email. We will
endeavour to respond regarding posts that may break T&Cs as
quickly as possible, however this may take up to 10 working days if
further advice is needed.
3. What type of topics can I discuss with other users
in my neighbourhood?
Neighbourhood Matters has been developed to allow users to
create topic threads about any manner of issues like:
- local problems
- share your knowledge of local information
- feedback on services you have received
- issues related to the area that you live, that you'd like to
discuss with others
Some of the above are just guidance/suggestions
of what Neighbourhood Matters should be used for.
4. How will I know when my post appears on the forum?
Please keep checking the forum regularly to see when your post
appears.
5. My post has appeared on the forum but parts of it has been
either edited or deleted, why?
We want to keep discussion as open and flowing as possible. If a
part of the post breaches the Terms and Conditions the moderator
may edit the post. The website also runs a filter which screens out
commonly used obscene/offensive language. Such language will
be automatically removed from messages posted to the site.
6. My post has appeared on the forum however I would like to
edit or delete it.
If this is the case, please contact the Redimanager by PM as
only the forum moderator my edit or delete published posts.
7. Where’s my message gone? It was up on the forum
yesterday!
The thread in which you posted to may have been moved under to a
new topic/forum where it was deemed more appropriate. It may also
have been deleted due to a breach to the terms and conditions that
was not detected before, or a complaint by another forum
member.
8. Can I post questions to the Council on the forum?
Please note that the discussion forums should not be used as an
alternative to established channels of communication between the
council and residents. Any matters requiring urgent attention
should be raised with the appropriate service area direct. Posts
requesting information from the Council will be passed on to the
relevant department for an answer (which could take up to 10
working days). Some questions may be treated as a Freedom Of
Information request (I) it will be sent to the FOI Co-ordinator who
will let you know how the question is being handled.
9. Are all posts true or accurate?
The Council does not guarantee the accuracy of the information
contained in forum postings. Any comments written should not be
taken as representative of the views of the Council.
10. Can I put links to other websites in my post?
Yes, respected news sources that contain a relevant news story
you wish to talk about are OK. Any links deemed as advertising will
be removed. Remember links do move and get broken and forum
moderators reserve the right to remove dead or irrelevant
links.
11. How do I contact Redimanager?
If you are a registered member of the forum you can use the
private message facility to contact Redimanager. Alternatively you
can email Redbridgei.admin@redbridge.gov.uk
. Redimanager is on duty during moderation hours.
12. Can I post messages to other Neighbourhood Matters local
forums?
No We have developed our new ultra local neighbourhood
discussion forums, Neighbourhood Matters, to encourage more
community based and neighbour to neighbour discussions. Users
will have permission to participate only in the forum that relates
to their neighbourhood.
13. Do you provide online safety guidance?
Users under the age of 18yrs should obtain the permission of
their parent/carer before registering to use this site.
- Please be aware of the risks associated with publishing
personal information, which may publicly identify your
- home address
- or images which contain location information
- or images of other people without first obtaining their
permission.
For more information visit the
Government’s website ‘Get safe
online’ or the BBC’s website safe online; and the
Digital Citizen website Digizen.
Useful websites
There are no related external links.
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