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Terms of use

By using or accessing any part of the Council’s website you agree to be bound by these terms and conditions. If you do not agree to be legally bound by the following terms and conditions please do not access and/or use http://www.redbridge.gov.uk/

  • The Council may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by the Council. Your continued use of Redbridge i after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
  • If any of the following terms and conditions is illegal, invalid or unenforceable this will not affect the validity or enforceability of the remaining terms and conditions.
  • The relationship between you and the London Borough of Redbridge will be governed by English law. You agree to submit all disputes to the jurisdiction of the English courts.

Copyright

Information produced and/or disseminated by the London Borough of Redbridge may be subject to copyright and other intellectual property rights. All rights are reserved. Information should not be reproduced, modified, or distributed in any form, or used in any way for commercial purposes, without first obtaining the written permission of the Council.

Census data has been used throughout the site and has been obtained from the Office for National Statistics and is © Crown Copyright reproduced with the permission of the Controller of Her Majesty's Stationery Office and the Queen's Printer for Scotland, (C02W0002227). The source of all Census data is the Office for National Statistics.

Users are granted permission to reproduce Crown Copyright material for their personal use provided that a Click-Use Licence has been obtained. A Click-Use licence can be obtained from OPSI, where you can also check if your organisation already has a licence. When reproducing Census material, the source must be acknowledged.

Data Protection and privacy statement

Our commitment to your data protection

Our policy is to respect and protect the privacy of anyone who visits the London Borough of Redbridge’s website. Any personal information that you provide to http://www.redbridge.gov.uk/ will be handled in line with the Data Protection Act 1998.

  • We will take reasonable and appropriate measures care to ensure that your personal information is protected from unauthorised access or modification, unlawful destruction and improper use.
  • If our data protection commitment is changed, the changes will be posted on http://www.redbridge.gov.uk/ so that you will be able to see what information is gathered, how it is used and whether it will be disclosed to anyone.
  • By submitting your personal data, you consent to the use of your information as set out in our privacy statement.

Privacy statement

We have a legal duty to ensure that our processes are fair and that we keep your personal data safe and secure, in accordance with the Data Protection Act 1998. We and do not share your personal information with anybody else without your knowledge, unless we are permitted to do so by law. An example of this is the Electoral Register, which, by law, must be available to the public.
 
We will hold your personal information on our systems for as long as it is needed for the service you have requested, and remove it in the event that the purpose has been met, or, in the case of an online information service, such as email alerts or ‘Redbridge Live', you no longer wish to continue to receive the service.

Personal information collected via online forms

In order to register and receive or use many of the services on our website, you will be required to submit some personal information, such as your name, your postcode and email address.

In cases where we ask you for personal information via an online form, this information will only be used for the purpose indicated and will be held in a secure manner. It will not be used for any other purpose without your permission and will not be kept for longer than necessary. If you are concerned about providing your personal information online please contact us and we will arrange alternative means for you to provide this information.

Further developments

We are continuing to develop the functionality of our website and its capacity to deliver personalised services. We may, from time to time alert you to new developments or send you details of other services that may be of interest to you. You will always have the option to opt out of receiving these proactive communications at any stage.

Freedom of Information

The Freedom of Information Act 2000 and Environmental Information Regulations 2005 give people the right to request information held by public authorities. This Right to Know allows you to access a range of recorded information held by the council.  Freedom of Information gives you two related rights:

  1. The right to be told if information exists
  2. The right to receive information (and where possible, in the manner requested) subject to certain exemptions 

Find out more about the council’s approach to data protection and freedom of information.

External links

This site contains links to other sites. The London Borough of Redbridge is not responsible for the privacy practices or the content of these sites nor do we endorse any externally linked sites.  We cannot guarantee that these external links will always work.  We do not have any control over the availability of linked pages. 

Use of IP addresses

We collect IP addresses only for the purposes of system administration and to audit the use of our site. We do not link IP addresses to anything personally identifiable, which means that while your user session will be logged you will remain anonymous to us.

Use of cookies

You should note that cookies may be used on this website. Cookies are small pieces of information stored by your browser on your computer's hard drive. Cookies are used to keep track of your use of the website and provide you with customised content.

By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies.  However, you should be aware that if cookies are rejected you will not be able to use some of the online application processes provided by this site.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

Making online payments securely

It is safe to make payments to the London Borough of Redbridge online. It is our policy to protect your privacy by making your online transactions with the council secure.  We have strict security measures in place to prevent the alteration, loss or misuse of information on our computers.

When you send us your payment details, they are encrypted, or changed to unreadable code, on their journey between your computer and ours. So any information you send us cannot be read between these two points.

When your payment details arrive they are held securely at our end. Access to your information is carefully restricted.  We will only use your card details for the payment concerned. We will not disclose your card details to any third parties other than the bank, which processes them for payment.

If you would like to check the secure status of our web server, where your details are held, please click on the VeriSign secure symbol, which is displayed on all payment pages.

Once your credit card company or bank has approved the payment, they will process it within two working days. Once your payment has been authorised, it will appear on a confirmation screen, which you may like to print out or save for future reference.

To make using the online payments service even more secure we automatically instruct most browsers to no longer cache personal information (i.e. store information in their memory). We are able to do this in the majority of instances but strongly advise that after you have completed making all your payments that you return to the one of home pages using the links on the final page.

Where the browser does not cache information, you may not be able to retrieve the last page you have visited by using the browser's back button. In some cases you may have to follow additional steps to refresh the page you have seen. Using the navigation buttons on the online payments service pages avoids any navigation problems.

The council complies with the provisions of the Data Protection Act 1998 and our online payments are subject to the tightest security under our control.

Under 18 years

If you are under 18 years please get your parent/guardian's permission before you provide personal information to our website.

User-generated content (online publishing policy)

Redbridge I offers a range of interactive opportunities enabling users to contribute their thoughts and views.  We reserve the right to not to publish any individual contribution we receive and to edit contributions, as we deem appropriate. The council’s decision is final.

  • When you upload content to this website, you assign to the council a non-exclusive licence to use your videos, pictures and descriptive text on the http://www.redbridge.gov.uk/  web site and in any other communications.
  • The publishing of any content submitted by the user is at the discretion of the council and the council expressly reserve the rights to restrict the publishing of any material for whatever reason. The conditions relating the submission of user generated content are subject to the general terms of use.
  • The user shall be solely responsible for the consequences of uploading and publishing content on this website. Under no circumstances will the council  be responsible for any loss or damages resulting from the publishing of user generated content on this website.
  • In submitting content, you agree that you will not 
  • submit any material which is not your own or you do not own the copyright for or that you have not got permission from the originator 
  • upload falsehoods or misrepresentations that could damage any third party.
  • submit any material that is unlawful, obscene, pornographic, offensive or otherwise inappropriate 
  • solicit for business 
  • impersonate another person
  • If you persist in attempting to violate the above terms, you may be banned (via your IP address).  
  • You hereby agree fully to indemnify, keep indemnified and hold the council or any of our officers, employees, agents, sub-contractors and affiliated companies harmless from and against any and all costs, claims, losses, damages or liability and expenses (including, but not limited to, legal fees) made by any third party in any jurisdiction due to or arising out of your use of the website, your connection to the website, your breach of the terms of use or any other breach by you of any third party rights.

Breaching our terms and conditions of use 

  • Users who breach any of our terms and conditions of use, will be banned.

Disclaimer

The views of the public published on http://www.redbridge.gov.uk/ are those of the individual contributor and should in no way be taken as representing the views of the council or as implying the council’s support for, or endorsement of the views expressed.

If you have any questions about these terms of use please contact us.

Online planning system: Terms and Conditions

The terms and conditions below apply to the use of the information within the Redbridge-I online planning system. In using this site, in whole or part you are accepting the entire terms detailed below.

This website http://www.redbridge.gov.uk/ is owned and operated by The London Borough of Redbridge. Set out below are the terms and conditions which, together with any legal notices displayed elsewhere on this Website, represent all the terms and conditions on which we will provide you with access to the datasets created by Local Government Information House Limited [the “National Datasets”] and/or the datasets compiled and maintained by The London Borough of Redbridge [the “Authority Datasets”] associated with the use of the National Land and Property Gazetteer and the National Street Gazetteer.

Your continued use of this Website indicates your acceptance to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, please cease using this Website.

The terms and conditions for this licence agreement are as follows:

  1. The National and/or Authority datasets are associated with the use of the National Land and Property Gazetteer and the National Street Gazetteer. Information displayed throughout the Website is extracted from a copyright work owned by the Local Government Information House Limited and the London Borough of Redbridge.
  2. A single screen print of the results of a search of the National and/or Authority datasets is permitted for your own use. 
  3. You may not extract or re-utilise information derived from the National and/or Authority Datasets and/or any copies of such information (whether electronic or in hard copy format) for any commercial or business purpose including but not limited to, trading, building commercial databases, reselling or redistribution of such information. 
  4. You are not permitted to modify, adapt, arrange, alter, adjust or make any additions to any information derived from the National and/or Authority Datasets, nor are you permitted to combine such information with other mapping, data or other information, including for the avoidance of doubt, other such information derived from this Website.
  5. Save as permitted by paragraph 2 above, the reproduction, copying, downloading, storage, recording, broadcasting, retransmission, distribution, de-compilation, reverse-engineering or disassembly of any part of this Website is not permitted without our prior written consent. 
  6. It is your responsibility to ensure that any information derived from the National and/or Authority Datasets is not made available, either in electronic unencrypted form or in hard copy format, to any third party that may attempt to use the map in contravention of these terms and conditions. 
  7. You must inform us immediately if you become aware of a third party using information derived from the National and/or Authority Datasets in contravention of these terms and conditions or of any infringement of trade marks located on the Website. 
  8. We shall have no liability to any person or organisation in respect of any loss or damage arising directly or indirectly from the use of the information contained on this Website.

We take every reasonable effort to ensure that information contained on this Website is as accurate as possible. However, the services featured on this Website are provided “as is”, and all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded. We shall not be liable to you for any indirect or consequential loss (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expense or other claims for consequential compensation whatsoever (howsoever caused) which arise out of, or in connection with, your use of the Website.

Copyright Notice

Planning application information submitted to the Council is protected by the Copyright Acts (Section 47, 1988 Act). You may only use material, which is available online and/or printed from our website for consultation purposes, to compare current applications with previous schemes and to check whether developments have been completed in accordance with approved plans. Further copies must not be made without the prior explicit permission of the copyright owner.

If you have followed a link to any aspect of the Redbridge Online Planning service you have also acknowledged that you have read, understood and agree to the above terms and conditions.

Not a substitute for a land charge

The online planning service must not be used as a substitute for carrying out a formal “Local Land Charge Search”, please contact our local land charges section for details of how to apply for a formal “Local Land Charge Search”. Similarly any boundaries shown on the maps and documents and implied through planning applications do not necessarily relate to land ownership. The Council does not hold records of private land. All queries related to land ownership should be directed to HM Land Registry

Please note these services are usually chargeable.

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