Our commitment to your data protection
Our policy is to respect and protect the privacy of anyone who
visits the London Borough of Redbridge’s website.
Personal information collected via online forms
Personal information will only be used for the purpose indicated
and will be held securely. It will not be used for any other
purpose without your permission and will not be kept for longer
than necessary. If you are concerned about providing your personal
information online please contact us and we will arrange
alternative means for you to provide this information.
Use of IP addresses
We collect IP addresses only for the purposes of system
administration and to audit the use of our site. We do not link IP
addresses to anything personally identifiable, which means that
while your user session will be logged you will remain anonymous to
You should note that cookies are used on
this website. Cookies are small pieces of information stored by
your browser on your computer's hard drive. Cookies are used to
keep track of your use of the website and provide you with
customised content. By using our website, you agree that we can
place these types of cookies on your device.
A full list of all cookies of the cookies this site uses
can be seen on our cookies page.
By modifying your browser preferences, you have the choice to
accept all cookies, to be notified when a cookie is set or to
reject all cookies. However, you should be aware that if
cookies are rejected you will not be able to use some of the online
application processes provided by this site.
This site contains links to other sites. The London Borough of
Redbridge is not responsible for the privacy practices or the
content of these sites nor do we endorse any externally linked
This site has security measures in place to protect the loss,
misuse, and alteration of the information under our control.
By using or accessing any part of the Council’s website you
agree to be bound by the following terms and conditions:
- By using Redbridge i you agree to be legally bound by
these terms, which shall take effect immediately on your first use
of Redbridge i. If you do not agree to be legally bound by all the
following terms please do not access and/or use Redbridge i.
- The Council may change these terms at any time by posting
changes online. Please review these terms regularly to ensure you
are aware of any changes made by the Council. Your continued use
of Redbridge i after changes are posted means you agree to be
legally bound by these terms as updated and/or amended.
- If any of the following terms and conditions is illegal,
invalid or unenforceable this will not affect the validity or
enforceability of the remaining terms and conditions.
- The relationship between you and the London Borough of
Redbridge will be governed by English law. You agree to submit all
disputes to the jurisdiction of the English courts.
Information produced and/or disseminated by the London Borough
of Redbridge may be subject to copyright and other intellectual
property rights. All rights are reserved. Information should not be
reproduced, modified, or distributed in any form, or used in any
way for commercial purposes, without first obtaining the written
permission of the Council.
Census data has been used throughout the site
and has been obtained from the Office for National Statistics and
is © Crown Copyright reproduced with the permission of the
Controller of Her Majesty's Stationery Office and the Queen's
Printer for Scotland (C02W0002227). The source of all
Census data is the Office for National Statistics.
Users are granted permission to reproduce Crown Copyright
material for their personal use provided that a Click-Use Licence
has been obtained. A Click-Use
licence can be obtained from OPSI, where you can also
check if your organisation already has a licence. When reproducing
Census material, the source must be acknowledged.
All maps are produced from Ordnance Survey
Material with permission of Ordnance Survey on behalf of the
Controller of Her Majesty's Stationary Office © Crown Copyright
Unauthorised reproduction infringes Crown Copyright and may lead
to prosecution or civil proceedings.
The London Borough of Redbridge takes all reasonable care to
ensure the accuracy of the information on this website, however it
cannot accept responsibility for any inconvenience, loss, damage,
or liability (whether civil or criminal) nor for any legal fees and
costs incurred or caused as a result of any information that it may
provide and such information does not form any basis of a contract
with users of it.
Further, where the London Borough of Redbridge provides links to
websites maintained by other organisations as part of our service,
it does not accept any liability for their accuracy or content or
for losses of any kind caused as a result of the same, nor does it
endorse any externally linked sites.
No warranty is given that the information on this site is free
of infection by computer viruses or other contamination, nor that
access to the website or any part of it will not suffer from
interruption from time to time, without notice and it does not
accept liability for any loss or damage resulting from any
infection, virus, contamination, interruption or from any other use
of the website.
For advice on uploading pictures to Redbridge i please see our
uploading photos terms and conditions.
Online Privacy Statement
In order to register and receive or use many of the services on
our website, you will be required to submit some personal
information, such as your name, your postcode and email
We have a legal duty to ensure that our processes are fair and
that we keep your personal data safe and secure, in accordance with
Protection Act 1998. We and do not share your personal
information with anybody else without your knowledge, unless we are
required by law to do so. An example of this is the Electoral
Register, which, by law, must be available to the public.
We will hold your personal information on our systems for as long
as it is needed for the service you have requested, and remove it
in the event that the purpose has been met, or, in the case of an
online information service, such as email alerts or ‘Redbridge
Live', you no longer wish to continue to receive the service.
Under 18 years
If you are under 18, please get your parent/guardian's
permission before you provide personal information to our
We are continuing to develop the functionality of our website
and its capacity to deliver personalised services. We may, from
time to time alert you to new developments or send you details of
other services that may be of interest to you. You will always have
the option to opt out of receiving these proactive communications
at any stage.
Activities not the responsibility of London Borough of
The London Borough of Redbridge takes all reasonable care to
ensure that all information relating to events run by other
organisations and advertised on this website is accurate. However,
it cannot accept responsibility for any inconvenience, loss,
damage, or liability (whether civil or criminal) nor for any legal
fees and costs incurred or caused as a result of any information
that it may provide and such information does not form any basis of
a contract with users of it.
Further, whilst the London Borough of Redbridge may provide
details of events run by other organisations, it does not accept
any liability for those events or for losses of any kind caused as
a result of information relating to, or attendance at, those
Information produced and/or disseminated by the London Borough
of Redbridge regarding events run by organisations other than the
London Borough of Redbridge may be subject to copyright and other
intellectual property rights. All rights are reserved. Information
should not be reproduced, modified, or distributed in any form, or
used in any way for commercial purposes, without first obtaining
the written permission of the council.
Making online payments securely
It is safe to make payments to the London Borough of Redbridge
online. It is our policy to protect your privacy by making your
online transactions with the council secure. We have strict
security measures in place to prevent the alteration, loss or
misuse of information on our computers.
When you send us your payment details, they are encrypted, or
changed to unreadable code, on their journey between your computer
and ours. So any information you send us cannot be read between
these two points.
When your payment details arrive they are held securely at our
end. Access to your information is carefully restricted. We
will only use your card details for the payment concerned. We will
not disclose your card details to any third parties other than the
bank which processes them for payment.
If you would like to check the secure status of our web server,
where your details are held, please click on the VeriSign secure
symbol, which is displayed on all payment pages.
Once your credit card company or bank has approved the payment,
they will process it within two working days. Once your payment has
been authorised, it will appear on a confirmation screen, which you
may like to print out or save for future reference.
To make using the online payments service even more secure we
automatically instruct most browsers to no longer cache personal
information (i.e. store information in their memory). We are able
to do this in the majority of instances but strongly advise that
after you have completed making all your payments that you return
to the one of home pages using the links on the final page.
Where the browser does not cache information, you may not be
able to retrieve the last page you have visited by using the
browser's back button. In some cases you may have to follow
additional steps to refresh the page you have seen. Using the
navigation buttons on the online payments service pages avoids any
The council complies with the provisions of the Data Protection
Act 1998 and our online payments are subject to the tightest
security under our control.
Freedom of Information
The Freedom of Information Act 2000 and Environmental
Information Regulations 2005 give people the right to request
information held by public authorities. This Right to
Know allows you to access a range of recorded information
held by the council. Freedom of Information gives you two
- the right to be told if information exists
- the right to receive information (and where possible, in the
manner requested) subject to certain exemptions
Ask my Neighbours
We ask that users act responsibly when posing a question or
answer. This area of the site will be checked regularly to ensure
that posted questions and answers meet our conditions of use.
Please take the opportunity to review the rules before you make a
contribution. We automatically filter out obscene and
offensive language and we also ask users to report any postings
that they find offensive or objectionable. Please email the
site moderator Redbridgei.firstname.lastname@example.org
, if you have concerns about a posting on this site. Any
repeated misuse of the Ask your Neighbour facility may result
in the user being suspended (via their IP address).
This feature has been developed to allow users to ask questions
about any manner of issues like:
- local problems
- share your knowledge of local information
- feedback on services you have received
- issues related to the area that you live, that you'd like to
discuss with others
Some of the above are just guidance/suggestions of what Ask my
neighbours should be used for.
Neighbourhood Matters postings will not be cleared or maybe
removed if they are judged to:
- be unlawful, harassing, defamatory, threatening, abusive,
obscene, sexually explicitly or racially offensive
- Contain information that may lead to court action or relate to
- Incite people to commit any crime, including incitement of
- Make personalised attacks on people or other users
- Contain personal information about the user or other
- Off the topic being discussed in that part of Neighbourhood
In submitting content to Neighbourhood Matters, you agree that
you will not
- submit any material which is not your own or you do not own the
copyright for or that you have not got permission from the
- upload falsehoods or misrepresentations that could damage any
- submit any material that is unlawful, obscene, pornographic,
offensive or otherwise inappropriate
- undertake in political campaigning
- solicit for business
- impersonate another person.
If you persist in attempting to violate the above terms, you
may be suspended.
You hereby agree fully to indemnify, keep indemnified and hold
the council or any of our officers, employees, agents,
sub-contractors and affiliated companies harmless from and against
any and all costs, claims, losses, damages or liability and
expenses (including, but not limited to, legal fees) made by any
third party in any jurisdiction due to or arising out of your use
of Neighbourhood Matters on this website, your connection to the
of any third party rights.
The forums will be checked regularly to ensure that posted
comments meet our conditions of use.
Any repeated misuse of this, and other forums, will result in
the user being banned (via their IP address). Please take the
opportunity to review the rules
before you make a post.
We automatically filter out obscene and offensive language and we
also ask users to report any comments that they find offensive or
objectionable. Please email the site moderator Neighbourhood@redbridge.gov.uk
, if you have concerns about a posting on this site.
Pledges will not be cleared or maybe removed which are
judged to be:
- Defamatory -Adversely affecting the reputation of a clearly
identifiable person, company or organisation
- Personal -Including private information about yourself or other
- Personal attacks on other people or other users
- Harassing - Harassment is unwanted conduct (including insults
and ‘jokes’) affecting the dignity of another, including written
attacks on another person. Such conduct could relate to gender,
race, nationality, sexual orientation, religion, disability or
other similarly sensitive issues
- Obscene - Material that is offensive, indecent or pornographic,
including any material of a sexual nature
- Offensive - Material that might reasonably be expected to cause
distress to others. Pledges should be civil, tasteful and polite.
They should not be mean-spirited, or contributed with the intention
of causing trouble. Pledges should maintain a community
focus. They should not include vulgar language
- Confidential - Any information, disclosure of which would
constitute a breach of the common law duty of confidentiality
- An incitement - Any pledge that seeks to influence another to
the commission of a criminal offence
- In contempt of court - Disclosing information about live court
proceedings before that information has been heard in court or
where reporting restrictions are in place. Please note that the
moderators will generally bar any postings relating to court
proceedings, as they cannot be expected to know or investigate the
legal status of individual cases
- Advertising - Pledges advertising a service or business.
Advertising of events should be through the Redbridge i events/what’s on section
- Party political - Pledges that are clearly party political in
nature. This is particularly relevant during elections, and those
postings that canvass support for, or opposition to, any political
- In breach of copyright - Pledges that may infringe any of the
laws governing copyright. (The council accepts no liability
whatsoever for any actionable breach of such laws)
- Duplicate or overly trivial Repetitive or trivial pledges
- Impersonation Pledges perceived as impersonating another
through user name or views
- Using vulgar or offensive user names
- Misusing or abusing the complaints’ facility - Unnecessary
overuse or deliberate misuse of the complaints’ facility
- Pledges will not be posted in languages other than
These forums have been split into themed areas and the topics
have been set by the moderators. The forums are post moderated,
which means your posting will appear immediately on the forum.
These themes will reflect the issues that the council wants to
engage residents in.
Users may participate in discussions and contribute to the
online debates, and can also set topics and discussion threads.
You may read all postings in the discussion forums without
registering. If you wish to have your say and post a message then
you will be required to register.
Registration to the forum is free, but we do
insist that you abide by our rules.
Get advice on uploading pictures with the posting
photos terms and conditions for Redbridge i.
Redbridge i forums – terms and conditions of use
Redbridge i has interactive forums and a comments section that
enable users to discuss issues affecting the Borough.
Our discussion forums are designed to provide an online space
for constructive discussion between registered users of Redbridge
i. We want to keep the discussion flowing and allow users to
express their views, while ensuring that the forums are free of
defamatory or inappropriate content.
Registration to our forums is free, but we do ask that you abide
by our terms and conditions of use.
Our forums are post moderated. Post
moderation means that posts submitted to the forums will be
published immediately they are posted. All posts will be
checked by a forum moderator after they are posted to make sure
Forums posts that break the terms and conditions will be removed
and the registered user informed. Users who repeatedly break the
terms of conditions of use will be banned.
Reporting posts that break the terms and conditions
Users who believe posts have been published that break the terms
and conditions of use can use the ‘report it’ button to let the
Redbridge i forums moderators know. Reports will be dealt with as
soon as they are read by a moderator.
Participating in discussion forums
to be a registered user on the site.
Unregistered users may view the discussion forums, but will
not be able to post a comment. Once registered, if
you wish to submit content, you agree that you will
- Post material that is defamatory or makes personal attacks on
individuals, whether named or unnamed.
- Swear or use offensive terms eg racist or otherwise
- Submit any material which is not your own or you do not own the
copyright for or that you have not got permission from the
- Publish falsehoods or misrepresentations that could damage any
- Submit any material that is unlawful, obscene, pornographic,
offensive or otherwise inappropriate.
- Post material in a language other than English.
- Post material designed to affect support for a political
- Solicit for business.
- Impersonate another person or create multiple user
- Misuse the ‘report it’ function.
- 'Off the topic' discussions or postings within a thread
- Duplicate or overly trivial repetitive postings
- Anyone who persists in attempting to violate the above terms,
may be permanently suspended. (via their IP
When you participate in our discussion forums, you assign to the
council a non-exclusive license to use your content on the
Redbridge i web site and in any other council communication
The publishing of any content submitted by the user is at the
discretion of the council and the council expressly reserves the
rights to restrict the publishing of any material for whatever
You hereby agree:
- fully to indemnify
- keep indemnified and hold the council or any of our
- employees, agents, sub-contractors and affiliated
- harmless from and against any and all costs, claims, losses,
damages or liability and expenses (including, but not limited to,
legal fees) made by any third party
- in any jurisdiction due to or arising out of your use of the
website, your connection to the website, your breach of the terms
of use or any other breach by you of any third party rights.
- Users under the age of 18 years should obtain the permission of
their parent/carer before registering to use this site.
- Please be aware of the risks associated with publishing
personal information, which may publicly identify your home
address; or images which contain location information; or images of
other people without first obtaining their permission.
For more information visit the Government’s website ‘Get safe
online’ or the BBC’s website safe
online; and the Digital
Citizen website Digizen.
Our aim is to keep the forum discussions free flowing and
polite. Banning users is a last resort.
Posts that break the terms of conditions will be removed and the
user who posted them informed of the reason. Users who break the
terms and conditions, will be formally warned or may be banned
immediately for very serious breaches.
On the third warning, the user will be permanently banned from
using the forums. Banned users can ask to be reinstated after six
months at the Redbridge i Manager’s discretion.
The Council reserves the right to remove inappropriate or
offensive messages. If you feel there is a post that is offensive
or inappropriate in any way, Or if you have any general
concerns about how the forum operates please contact the moderator
by Private Message (PM) or email Redbridgei.email@example.com.
There are no related external websites.