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Frequently asked questions (Garden waste)
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Frequently asked questions (Garden waste)
Why do collections get missed?
We do on occasion miss collections and here are the main reasons
as to
why they are missed:
- high demand which means there is not enough time to collect all
of the waste planned for that day
- bags are hidden behind walls and cars which means we don't see
them so we cant pick them up
- bags containing a mix of both garden and non garden waste
- Bags are tied at the top, so crews think they are refuse
What we are doing to prevent missed collections
- use the 'Big Green bags'
- we have employed extra staff
- often we work overtime
- work more days
If we do happen to miss your collection:
- you can take it to the Chigwell Road Recycling Centre
If you can't do this then please store your garden waste
until we come around the next week to collect it. If you have
continuous problems with missed garden waste, call the customer
contact centre on 020 8554 5000.
About the 'Big Green Bag'
The ‘Big Green Bag’ holds up to four times as much as a normal
plastic sack, holds its shape and is robust enough to withstand
tears from twigs and thorns.
The bags will make it quicker and easier for collection crews to
empty as they save numerous trips to the vehicle, they don't need
to be untied and they don't split open.
All the improvements offered by the ‘Big Green Bag’ should make
life easier for you and our crews, resulting in a better service
than ever before.
How can I get a green bag?
We will not be providing a delivery service for green
bags. If you do not have a green bag or require an additional
one please visit
the One Stop Shop (see this location on our i-map), Lynton
House, 255-259 High Road, Ilford, Essex, IG1 1NN. You will be
asked to show proof of address, such as a driving license or
utility bill.
What happens if I have too much garden waste for the big green
bag?
You may use bin liners, however please keep them untied and
outside your property in the same way as described above.
How shall I leave green waste outside my property?
Typically you should leave your green waste in the same place as
you leave your normal rubbish. Usually this is within the
boundary of your property where it is visible from the
street. So please don't leave it in the back garden or behind
your car. Please remember that its illegal to
leave waste on the road or the pavement.
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