Skip to main content

Home Report a faulty pay and display machine

Pay and display signAll of our pay and display machines are checked regularly, and if any are found to be faulty, they are usually repaired immediately. 

If you do find a pay-and-display machine that is out of order we advise that you either:

  • buy your parking ticket from another machine in the same road ,or
  • move your vehicle to the nearest bay that has a working pay-and-display machine. 
  • if your have parked in a Council car park then you will need to use the RingGo cashless payment system.

Report a faulty ticket machine

  • If you wish to report a faulty pay and display machine on street please call the Parking Management team on 020 8708 3636 from Monday to Friday between 8.30am - 5pm. 
  • Outside of these hours please contact the Council's Parking Enforcement Contractor, APCOA Parking UK Ltd by telephone 020 8708 5211 or in writing to APCOA Parking UK Ltd, Ley Street Depot, Ley Street, Ilford, Essex. 

What information do you need to supply?

  • Ticket machine number.
  • Location of the machine (including floor if it is in a multi-storey car park).
  • Type of fault that you are reporting.

What happens after I have reported the pay and display machine faulty?

A Civil Enforcement Officer will visit the pay and display machine that day and will contact the Council's contractor to fix the machine. 

The machine is then fixed at the earliest opportunity by the contractor.

Are the current Pay and display machines being replaced?

Currently a programme is in place for the replacement of parking meters with solar powered pay and display machines.

Share this page: Was this page helpful?

Related pages and documents

Useful websites

There are no related external links.

All areas