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Home Paying your rent

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Housing Advice Centre

If you are a Council tenant - Redbridge Homes or in temporary accommodation (that you got through the Council) then you can pay your rent in the following ways. Please ensure that you pay the agreed amount on time as per your tenancy agreement.

Please ensure you have your rent account number at hand, this is the eight digit number on your rent card.

If you have forgotten your rent account number, or have lost or had your card stolen please contact the Council's Income Recovery Team

Pay your rent

On-line, using a credit/debit card.
Phone 020 8708 4708 (24 hours/seven days a week).
In person at the Payments and Benefits Office.
By post: Please make cheques and/or postal orders payable to 'The London Borough Redbridge ', put your eight digit rent account number on the back and send it to Payments and Benefits Office. If you need a receipt you need to send in your instalment book or complete bill with your payment.
By setting up a direct debit. You will need to complete a direct debit mandate (Pdf 41kb) and send this to Payments and Benefits Office. Or set it up over the phone by calling 020 8708 4333.
By setting up a standing order. You will need to complete a standing order mandate (Pdf 20kb), and submit this to your bank/building society. Or set it up over the phone by calling 020 8708 4333.
At a Post Office.
At a Paypoint site (Pdf 27kb). However these can only be accepted if you have your rent card with you.

Get a receipt!

Please ensure that you keep your receipt or payment number when you are paying your rent. This is important should you need to prove or track a payment.

Consequences of not paying your rent

You are at risk of losing your accommodation if you do not keep up with your rent payments. If you feel you may be affected by rent arrears then please see our advice section on rent arrears.