If you are rough sleeping Street Link are available to help and support you. Street Link will take some information from you about your situation and where you are sleeping rough. They will then help you access local support.

How to contact Street Link

Tell someone about a rough sleeper

Do you want to tell us about someone who is sleeping rough?

  • If the person needs urgent medical attention please call 999
  • Contact Streetlink: Telephone 0300 500 0914, who will take note of all the information that you provide and arrange for the rough sleeper to get access to local services and support.
  • Email the details to the housing service team Housing.options@redbridge.gov.uk, who will refer the details to local outreach service. They will then visit the rough sleeper where they are sleeping and put together a plan with the individual in order to get them into accommodation.

Help for rough sleepers

In Redbridge there are a number of agencies and accommodation providers offering advice, support and shelter to help rough sleepers get off the street.

These include

  • a 16-bed hostel for rough sleepers (Jason Lee House)
  • The Welcome Centre where a range of services are available, including advice about health, benefits, a meal and washing facilities.
  • Ongoing support for rough sleepers who have been resettled
  • Redbridge outreach services will assess the needs and link you in with services to help you off the street.

Cold weather shelter

The Winter Shelter for Rough Sleepers is now open from 3rd December 2015 – 5th March 2016. The Winter Shelter is based at the Salvation Army at 15 Clements Road, Ilford, IG1 1BH. To access the shelter you need to be referred by the Welcome Centre or by Streetlink. The Welcome Centre is based at 2-6 St. Mary’s Road, Ilford, Essex IG1 1QX, on the corner with Green Lane.

The Council has a responsibility to ensure that rough sleepers have access to shelter during periods of severe cold weather. These periods are defined as when the temperature is forecast to fall to zero degrees centigrade or lower for three or more days. Please check back on this page for an update on opening times and location for the cold weather shelter.

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