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Equal access to housing services
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Equal access to housing services
The Housing Service has a positive commitment to equality and
diversity.
Our aim is to ensure that there is equal access to our services
and that we meet the needs of our local communities. To help
us do this we collect information about our customers and their
requirements. This is used to ensure our services are
delivered in a way that is sensitive to the diverse range of
needs. We also offer a range of ways for you to contact us
and receive information in the format you require.
Housing policies, procedures and practices work to reduce any
inequality faced by our customers and employees. We work to
ensure that they are treated fairly, without discrimination and
with dignity and respect, regardless of race, gender, disability,
age, sexuality, religion or other relevant factors.
The Housing
Service Equalities Strategy 2006-2010 (pdf 1252kb)
outlines how we are working to improve services for our users and
workforce.
Equality Impact Assessments (EIAs)
The Race Relations (Amendment) Act 2000 outlines a duty for
public authorities to conduct Equality Impact Assessments
(EIAs). The assessments are also a requirement of the
Equality Framework for Local Government.
EIAs help the Housing Service to:
- Determine which policies and functions are relevant to the
general duties they have under the Race Relations (Amendment)
Act
- Examine the impact of service delivery and planning
arrangements in terms of race, gender, disability, age, sexuality
and faith
- Identify changes required to reduce any instances of unlawful
discrimination through consultation with service users, staff and
stakeholders.
Completed EIAs are available for information.
Contacting or visiting us
You can contact us:
- In person
- By telephone
- By textphone (using text
relay by inserting the prefix 18001 followed by the number you
require)
- By e-mail
- By fax
- By letter
- Home visits can also be arranged
Meeting your communication needs
To ensure equal access to services, Redbridge Council offers a
translation and interpreting service through The Big Word. We
can provide translation and interpreting services in over 100
languages and dialects, including Braille and British Sign
Language. If requested we can also make large print versions
of many documents available.
If you need an interpreter or sign language interpreter to help
you communicate with us in the office, in your home or over the
phone, please let us know and we will arrange this for you free of
charge.
How you can help us meet your requirements
If you have a disability or have particular communication needs,
please tell us so that we can update your records.
If you require any further information please e-mail us at
Housingstrategy@redbridge.gov.uk.
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