Tenant related issues

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Home Tenant related issues

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Housing Advice Centre

If you are a tenant and experiencing problems such as: Man banging on door

Estate management and caretaking
Neighbour disputes
Repairs and home improvements
Dealing with tenancy and leasehold issues
Rent arrears/issues

You will need to contact Redbridge Homes for Council tenants or your Housing Association for Housing Association tenants.

Private tenants and home owners

If you are renting from a private landlord or a managing agent then you will need to contact them directly. However, there may be some help you can get from the Council to improve your home and get help from our Handy Person scheme.

If you have any other issues please contact us.

What are my landlords responsibilities?

All landlords (including private and social) have a duty to provide accommodation which meets specific space and other requirements. By law, the landlords are also responsible for repairs to:

Repairs to the structure and exterior such as roof, walls, floors and windows
Upkeep of the outside of the building including gutters, pipes, and drains
Repair of plumbing and sanitary conveniences such as baths, toilets, sinks and basins
Heating and hot water systems except where the tenancy has a fixed term of more than seven years (Landlord and Tenant Act 1985)
Repair of installations such as electrical wiring, gas piping, fixed heaters and water heaters

It is important to note these are your landlord’s responsibility even if your tenancy agreement states that they are not. However the landlord is not generally responsible for repairs arising from damage caused by the tenant.

Gas Installation and Appliances

The Gas Safety (Installation and Use) Regulations 1994 require landlords in certain circumstances to ensure that the gas installation and appliances are maintained in good order and checked for safety at least once a year. A record of checks must be kept and a copy given to tenants. Only CORGI registered engineers can be used for this work.

Furniture and Furnishings

The Furniture and Furnishings (Fire Safety) Regulations 1988 (as amended in 1989 and 1993) place obligations on landlords to ensure any furniture and furnishings supplied meet the fire resistance requirements set out in the regulations.