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Rent and mortgage arrears
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Rent and mortgage arrears
If you are renting a property then it is very important
that you do not fall 
behind with your rent. If you do fall behind
(known as rent arrears) then you could be at risk of being evicted
from your property. The help that you can get will depend on
who you are renting from.
You may also be entitled to claim housing
benefit to help you towards your rent.
Different types of tenants receive different help
Council Tenant
If you are a council tenant you need to contact Redbridge Homes
to discuss your rent issues.
Housing Association Tenant
You will need to contact your Housing Association
directly. You should already know who your housing assocation
(landlord) is. However if you dont, you can check your
tenancy agreement, or contact us.
Temporary Accommodation Tenant
If you are living in temporary accommodation provided by the
Council then you will need to contact the Council's Income Recovery
Team.
Important information for temporary accommodation tenants
If you do not pay your rent regularly, the Income
Recovery Team will have no alternative but to take arrears
recovery action (Pdf 34kb). If the problem continues,
then the Income Recovery Team would normally serve you with a
Notice to
Quit (Pdf 35kb).
This is the first stage in the legal process
(Pdf 34kb) which could lead to you being evicted from your
home. If this happens, then the Council will have discharged
its duty to house you, in which case you will no longer receive any
assistance from the Council towards your housing needs.
Renting privately
If you are having difficulty in paying your rent, or are
being threatened with homelessness you should contact your
landlord or agent in the first instance. Failing that you can
then contact the Housing Advice Centre.
Own your own home
If you own your own home, you may be able to get help via the
'Mortgage Rescue Scheme'.
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