About us

The tenancy sustainment team act upon referrals for clients that are already known to the housing department. These are for single applicants and families with social, welfare and health issues, those who have not held a tenancy before, or anyone who is deemed to be particularly vulnerable.

Provide support to people moving from temporary accommodation into leased or private rented accommodation.  Carry out resettlement work for clients moving into sheltered accommodation.

Assist the client with budgeting, setting up utilities, applying for Social Fund payments, and ensure that the client is receiving the maximum benefits.  Refer the applicant to appropriate agencies dependent on the needs, and ensure that the clients are aware of all the services available.

Attend tribunals with clients, deal with anti-social behaviour and ensure that the client maintains their tenancy and avoid homelessness.

Best way to contact us

Please call the main numbers between  9 am to 4.45 pm, Monday to Friday except public holidays when we are closed. Our numbers are 020 8708 4002 and 020 8708 4003.  You may also write to us at the contact details below.

Usual opening times

Day Time open Time closed
Monday  09.00 am  4.45 pm
Tuesday  09.00 am  4.45 pm
Wednesday  09.00 am  4.45 pm
Thursday  09.00 am  4.45 pm
Friday  09.00 am  4.45 pm
Saturday  Closed  Closed
Sunday  Closed  Closed

Bank holiday contact details:

We are closed on bank holidays


Housing Advice Centre
17-23 Clements Road

Phone number

020 8708 4002 or 020 8708 4003
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