About us

If you are tenant or leaseholder of London Borough of Redbridge, advice and information on services can be found on our:

Housing Advice Centre

For all other enquiries the Housing Advice Centre provides housing related information.

The Housing advice centre can advise on the following:

The Housing Service is always looking at ways to improve and seek views of customers who use our services.

Here you will find our Customer Service Standards, letting you know what kind of service you can expect from us.

Best way to contact us

Please call the main numbers between 9 am to 4.45 pm, Monday to Friday except public holidays when we are closed. Our numbers are 020 8708 4002 and 020 8708 4003. (Text Relay customers should dial 18001 before this number to access the Text Relay service)

Usual opening times

Day Time open Time close
Monday  9.00 am 4.00 pm
Tuesday 9.00 am 4.00 pm
Wednesday 1.00 pm 4.00 pm
Thursday 9.00 am 4.00 pm
Friday 9.00 am 4.00 pm
Saturday Closed Closed
Sunday Closed Closed

Address

Housing Advice Centre
17-23 Clements Road
Ilford
Essex
IG1 1AG

Phone number

020 8708 4002

020 8708 4003

(Text Relay customers should dial 18001 before this number to access the Text Relay service)

Out of hours number

This number is to be used in an emergency

Tel: 020 8554 5000

Emergency number

In case of an emergency please contact Ilford police station 020 8478 1123 who will advise you accordingly.

Fax no

020 8708 4093

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