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Home Housing Advice Centre

About us

The Housing Advice Centre provides housing related information for the public.

We can advise on the following:

  • Housing options including landlord and tenant issues
  • Mortgage rescue
  • Housing register applications
  • Housing allocations (Choice based Lettings)
  • Housing benefit issues
  • Domestic violence related issues

The Housing Service is always looking at ways to improve and seek views of customers who use our services. 

Here you will find our Customer Service Standards, letting you know what kind of service you can expect from us.

Usual opening times

Walk-in centre opening hours

Day Time open Time closed
Monday  9.00 am  4.00 pm
Tuesday  9.00 am  4.00 pm
Wednesday  1.00 pm  4.00 pm
Thursday  9.00 am  4.00 pm
Friday  9.00 am  4.00 pm
Saturday Closed Closed
Sunday Closed Closed

Address

Housing Advice Centre
17-23 Clements Road
Ilford
Essex
IG1 1AG

Phone number

020 8708 4002

020 8708 4003

Out of hours number

This number is to be used in an emergency

Tel: 020 8554 5000

Emergency number

In case of an emergency please contact Ilford police station 020 8478 1123 who will advise you accordingly.

Fax no

020 8708 4093

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