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Home Complaints and Investigations

About us

The team manages, coordinates, monitors and develops complain functions throughout the whole of Children’s Services, including the Children’s Trust. Also included are enquiries from Council Members and Members of Parliament, requests for access to personal records requests under the Freedom of Information Act and compliments.

The Manager acts as an adviser on all related issues to the Director of Children’s services, Chief Officers and Senior Management Team.

The Complaints and Investigation Manager is the designated complaints officer (DCO) who monitors the actions of staff dealing with complaints to ensure that the legal and procedural requirements of legislation are being met. The Manager also has a leading role to ensure the council meets its statutory duties in respect of complaints and representations relating to Children’s Services under all relevant legislation.