Skip to main content

Home Cashiers Office

About us

Important changes for accepting large cash payments - Please read below 

If you want to make a cash payment of £3,000 or over in the Council's Cash Office your name must be on the bill and you will be asked to provide identification, usually one of the following will be accepted:

  • valid UK/EC signed passport
  • current UK or European photo-card driving licence
  • national identity card containing photograph
  • Government issued photo identification

To comply with the Money Laundering Regulations 2007, your payment will be refused if you cannot supply one of the above.

This does not apply to payments made by cheque, debit card or credit card.

You can make the following payments in person at our Cashiers office.

  • Parking Fines
  • Council Tax
  • Business Rate
  • Housing Rent
  • Council Invoices (eg service charges, allotment charges, refuse collection etc)

Best way to contact us

By Phone

Please phone 020 8708 4708 to pay by credit/debit card. This facility is now available 24 hours a day, 7 days a week, and can accept payments from Visa, Mastercard, Maestro, Visa Debit, Electron and Solo cards.

Please have ready your reference number, your credit card and the amount you need to pay.

From 1 April 2012, there will be an administration charge of 1.5% on credit card payments to cover our processing costs. There is no charge for debit card payments.

In person/by post

The Payment Office is at 22-26 Clements Road, Ilford.

If you are sending a cheque or postal order, please address it to The Chief Payments and Benefits Officer.

You should write 'A/C Payee' across your cheques and postal orders and make them payable to the London Borough of Redbridge.

If you need a receipt you need to send in your instalment book or complete bill with your payment. 

Please write your account number on the back of the cheque.

Usual opening times

Opening times for reception

Day Time open Time close
Monday  8.45 am  4.30 pm
Tuesday  8.45 am  4.30 pm
Wednesday  9.45 am  4.30 pm
Thursday  8.45 am  4.30 pm
Friday  8.45 am  4.30 pm
Saturday Closed Closed
Sunday Closed Closed

Address

22-26 Clements Road
Ilford 
Essex
IG1 1BD

Phone number

020 8708 4708

If you wish to discuss setting up a Direct Debit please telephone 020 8708 5670

Share this page: Was this page helpful?

All areas