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Primary care strategy

NHS has developed a new primary care strategy for 2012/17, and we want to know your views.

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Complaints and Investigations team.

Children's Services

The team ensures the provision of a high quality and responsive complaints, representations, enquiries, comments and access to personal records service, to service users, their carers and other internal and external customers.

The team manages, coordinates, monitors and develops complain functions throughout the whole of Children’s Services, including the Children’s Trust.

Also included are enquiries from:

Council Members
Members of Parliament
requests for access to personal records
requests under Freedom of Information
compliments.

The Manager acts as an adviser on all related issues to the Director of Children’s Services, Chief Officers and Senior Management Team.

The Complaints and Investigation Manager is the designated complaints officer (DCO) who monitors the actions of staff dealing with complaints to ensure that the legal and procedural requirements of legislation are being met. The Manager also has a leading role to ensure the council meets its statutory duties in respect of complaints and representations relating to Children’s Services under all relevant legislation.

Will this team investigate my complaint?

No, but they will look and act on your behalf and always try and find the best way, possibly by speaking with the service area, of providing you with an answer to your complaint.