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Lifeline
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Lifeline
Lifeline and Telecare (sometimes known as Careline) is
a service that has been provided by Redbridge Council for 29 years
and currently monitors more than 5,700 clients in private houses,
council houses and sheltered accommodation from Croydon to North
London to Southend.
Lifeline provides 24-hour support for elderly residents and
those with special needs.
Each Lifeline user is given a pendant which can be used to alert
staff at a special centre to provide support around the clock.
Staff can have a one-to-one conversation with
residents and act as a way of alerting the relevant service.
The basic criteria for having the lifeline are:
- A BT telephone line, or a telephone line supplied by a company
that is compatible with a Lifeline community alarm. Please query
this with the supplier for the address where the Lifeline is being
installed, as some telephone suppliers will not work with Lifeline
community alarms.
- A 13 amp electrical socket within six feet of the main
telephone socket
- Two key holders that can get to the Lifeline customer's address
within ten minutes. Alternatively one key holder and a key
safe. Details of key safes are in the useful website
links below.
- To arrange the installation of a lifeline please ring 0208 708
5897 at any time, we are here to help 24 hours a day – we never
close
On average, installation time is 48 hours from date of enquiry,
subject to receiving all the information about the client.
You can find out more about the service and what it provides by
looking at the documents attached further down this page.
How to apply
Please download the application form and the Direct Debit
form below. After completion, please fax to Lifeline and
Telecare on 020 8708 5757 (24 hours).
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