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Home Mobility Card Scheme

What is the Mobility Card Scheme?

The Redbridge Mobility Card Scheme provides a door to door transport service for residents in Redbridge who have a disability. The service is primarily within a 10-mile radius of the Gants Hill roundabout.

You can use the service for any journey, for example shopping and visiting the doctor or dentist.  

Vehicles are available everyday of the year between 7am and 12am (midnight).

Who can get this service?

The scheme is open to Redbridge residents over two years of age who meet one or more of the following criteria:

  • severe difficulty in walking and unable to use public transport without assistance
  • registered blind
  • permanent wheelchair user
  • unable to walk unassisted
  • in receipt of the higher rate of the Disability Living Allowance - mobility component
  • in receipt of War Pensioner's mobility allowance and unable to use public transport but able to use a taxi.

How do I apply?

Download and complete the application form (PDF 29 KB) or call our Customer Contact Centre.

What information do I need to supply?

Please provide all necessary documentation relevant to your application:

  • two recent passport size photographs with name written on the back of each photo
  • evidence of higher rate of mobility component of Disability Living Allowance or War Pensioners Mobility Supplement (if applicable).

How much does the service cost?

The controller will advise you of the cost of your journey at the time of booking. Payment must be made to the driver on completion of the journey.

The minimum charge is £2.50.

What happens next?

Once your application form has been submitted, you will be informed in writing if you qualify or do not qualify for the scheme. You will receive your card in the post if you do qualify.

Frequently Asked Questions

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