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Adult Social Services

You can make a complaint, comment or compliment about: 

  • a service you are receiving or have received and/or
  • a decision made by Adult Social Services

    complaints

The complaints, comments and compliments that we receive are important to help us improve and develop our services.

How to make a complaint, comment or compliment?

Only if your enquiry is Adult Social Services related, please contact the Complaints Team using one of the methods below.

Telephone                020 8708 5777
Writing Adult Social Services Complaints Team, Ley Street House, 497-499 Ley Street, Ilford, IG2 7QX  
Email adultcomplaints@redbridge.gov.uk
Fax 020 8708 5336
Form Download complaints, comments and compliments form

For all other complaints, comments or compliments please visit the Council's complaints page.  

Complaints

If you decide to make a compliant, you will be asked which of the four options you would like to take to help you settle the complaint:

  • resolution meeting – informal meeting with relevant staff to discuss issues
  • mediation – independent person who meets each party separately
  • paper review – a formal, written response
  • investigation – carried out by an independent investigator

If you are not satisfied with the result, you can choose to take any of the other options.

If you are still unhappy following this process, you may wish to refer your complaint to the Local Government Ombudsman. The Local Government Ombudsman is a free service and will look into your complaint and advice you accordingly.

Comments and Compliments

Compliments assist the Council in monitoring the quality of services; they highlight what we are doing well and provide good feedback for staff. If you have had a good experience or believe a member of staff has provided an exceptional service, please let us know.

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